At city66, we believe digital gaming should bring enjoyment — not stress. That is why we provide a comprehensive range of tools and resources to help every player stay fully in control.
We understand that for some players, online betting can have negative consequences if left unchecked. That is not something we take lightly.
From the very beginning, city66 was built with player wellbeing in mind. Every self-control feature we offer is not merely a formality — it is a core part of the platform that we stand behind completely.
Our goal is simple: ensure every gaming session starts and ends with a smile, not regret.
Set your daily, weekly, or monthly deposit limits directly from your account settings. Lower limits take effect immediately, ensuring you always play within your financial means.
Activate automatic session time reminders so you always know how long you've been playing in a single session. This feature helps you avoid unintentionally extended play sessions.
Need a pause? Activate a self-exclusion break from 24 hours to several months. During this period, your account cannot be accessed for any betting activity, without exception.
For players who need a more serious break, city66's self-exclusion programme allows you to fully block account access for an extended period with professional support.
The city66 support team is specially trained to handle issues related to problem gaming. Contact us any time via live chat — we are here to listen and to help.
All these tools are available free of charge within your account. No need to contact support — you can activate them yourself at any time.
Control how much money you can deposit into your city66 account per day, week, or month. Set a limit that suits your personal budget and let the system handle the rest automatically.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, you will no longer be able to place any bets until the next period begins — providing real financial protection.
Set a maximum duration for each of your gaming sessions. The system will remind you when you are approaching the time limit and can automatically close the session if desired.
Take a breather by activating a play break ranging from 24 hours to 6 weeks. Especially useful if you've been feeling stressed or anxious about your recent wagering activity.
The strongest option for players who need comprehensive protection. Your account will be fully blocked for the chosen period and cannot be reopened until it expires.
Periodic summaries displaying your gaming activity — including total time played, amounts wagered, and overall performance — help you objectively reassess your gaming patterns.
Problem gaming rarely happens overnight. It typically begins gradually with small shifts in behaviour and thinking. Recognising these signs early is the single most important first step.
If you find that several of the signs below describe your situation, we encourage you to use city66's self-control tools or seek professional help without delay.
Gaming Risk Scale
Playing to escape from problems. If you find yourself opening the city66 platform solely to escape work stress, family issues, or emotional pain — that is a serious warning sign.
Wagering money you cannot afford to lose. Using money intended for bills, food, rent, or other basic necessities for betting is a clear sign that financial control has been compromised.
Chasing losses. Feeling compelled to keep playing in order to "win back" money already lost is a dangerous cycle that can lead to far greater losses.
Lying to loved ones about gaming activity. Hiding how much time or money you have spent playing from family members or friends is a telling sign that you yourself sense something is wrong.
Feeling restless or irritable when not playing. If the inability to play causes significant mental or emotional distress, this indicates a psychological dependency that requires immediate attention.
Neglecting personal and professional responsibilities. When work, family, studies, or health begin to suffer because too much time is being spent playing — that is the moment to stop and seek help.
Over 500,000 Malaysia players trust city66 because we put their well-being first. Register today and enjoy digital entertainment that is safe, controlled, and genuinely fun.
For players aged 18 and above only · Play within your means · 24/7 Support