City66 Platform Terms and Conditions for Malaysian Users

01Introduction and Acceptance of Terms

Welcome to city66, a digital entertainment platform operated under a valid licence. This document contains the terms and conditions governing the relationship between you as the user and city66 as the platform operator. These terms apply to all users who access, register, or use any part of the city66 platform, including the website, mobile app, and all related services.

By creating an account on city66, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, please stop using the city66 platform immediately.

City66 reserves the right to amend these terms at any time without prior notice. However, we will endeavour to notify users via in-platform notifications. Continued use of the platform following any changes constitutes acceptance of the updated terms.

02Account Eligibility and Registration

To register and use the city66 platform, you must meet the following eligibility requirements:

• Be at least 18 Years Old at the time of registration.
• Be a citizen or lawful resident of a country where city66 services are available.
• Not prohibited or restricted from using any online gambling platform by any relevant authority.
• Not currently subject to any active self-exclusion programme on any gambling platform.
• Acting on your own personal capacity and not as a representative of any third party.

Each user is only permitted to register one account only at city66. Duplicate accounts will be suspended immediately and all related transactions will be reviewed. city66 reserves the right to request proof of eligibility at any time, and failure to provide satisfactory proof may result in account closure.

03Identity Verification (KYC)

City66 conducts a Know Your Customer (KYC) process as part of its compliance with anti-money laundering and counter-terrorism financing regulations. All users who wish to make a withdrawal or reach certain deposit thresholds are required to complete this KYC process.

Documents required for identity verification include:

• National Identity Card (MyKad) — both front and back.
• Recent bank statement or utility bill — no older than 3 months, as proof of address.
• Selfie photo together with your MyKad if requested.

The KYC review process typically takes between 1 to 3 business days. All submitted documents will be kept confidential and protected in accordance with city66's Privacy Policy. Until the KYC process is complete, withdrawal limits may be restricted to safeguard your account security.

04Deposit and Withdrawal of Funds

City66 supports a variety of deposit and withdrawal methods suited for users in Malaysia, including FPX (Fast Payment), DuitNow, direct bank transfer, Touch 'n Go eWallet, and GrabPay. All financial transactions are processed through systems protected by 256-bit SSL encryption.

General deposit conditions:

• The minimum deposit amount is RM 20 for most payment methods.
• Funds will be credited to your account within minutes once the transaction is confirmed.
• City66 does not charge any processing fees for deposits — however, your bank or e-wallet provider may apply their own charges.
• All deposits must be made from a payment method registered in your own name.

General withdrawal conditions:

• The minimum withdrawal amount is RM 50.
• Your first withdrawal must be made via the same method used for your first deposit.
• KYC must be completed before your first withdrawal is processed.
• Withdrawal processing times range from 1 to 3 hours for e-wallet methods and 1 to 2 business days for bank transfers.
• City66 reserves the right to suspend withdrawals for security review purposes if suspicious activity is detected.

05Bonuses and Promotions

City66 offers a variety of bonuses and promotions for new and existing members, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions. Each offer carries specific applicable terms, and users are advised to read the conditions of each promotion carefully before claiming.

General conditions applicable to all bonuses:

• All bonuses are subject to wagering requirement as specified in each promotion, typically between 20x to 40x the bonus value.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• City66 reserves the right to void any bonus if a player is found to be exploiting promotions or engaging in bonus abuse.
• Only one welcome bonus is permitted per user, device, IP address, and household.
• Bonus validity is typically 30 days from the date of issuance unless otherwise stated.

City66 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any decision made by city66 regarding bonus eligibility is final.

06Game Rules

All games available on the city66 platform are operated in accordance with their respective rules as set by licensed game providers. The outcome of each game is determined by a Random Number Generator (RNG) that has been independently verified and audited to ensure fairness.

• Players are responsible for understanding the rules of each game before placing any wagers.
• In the event of a technical failure during a game, affected rounds or wagers may be voided and funds returned.
• In the event of a dispute over game results, the city66 server logs will serve as the definitive record.
• City66 is not liable for any losses resulting from internet connection failures on the player's end.

07Prohibited User Conduct

To ensure the city66 platform remains safe and fair for all users, the following actions are strictly prohibited:

• Using automation software, bots, scripts, or any unauthorized tools to access or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting any technical errors or vulnerabilities in the gaming software.
• Using your city66 account for any illegal activity, including money laundering.
• Creating duplicate accounts to obtain additional bonuses.
• Threatening, insulting, or harassing other players or city66 staff.

Any violation of these conduct rules may result in immediate account suspension or closure, forfeiture of balances, and legal action where necessary.

08Privacy and Data Security

City66 is committed to protecting users' personal information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). All personal data collected is used solely for account management, transaction processing, and legal compliance purposes.

Your data will not be sold or shared with third parties without your consent, except as required by law. For more information on how we manage your personal data, please refer to Privacy Policy city66.

09Account Suspension and Closure

City66 reserves the right to suspend or close any user account for the following reasons:

• Violation of any terms and conditions set out in this document.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the stipulated timeframe.
• Account closure request initiated by the user.
• Account inactivity for more than 12 consecutive months.

Users who wish to voluntarily close their account may contact the city66 customer support team. Any valid remaining balance will be refunded once all security checks are complete, provided there are no pending wagers or active bonuses.

10Liability Limits

City66 is not liable for any direct, indirect, incidental, or consequential losses arising from use of the platform, including but not limited to:

• Financial losses resulting from gaming or wagering.
• Service disruptions caused by maintenance or technical failure.
• Inaccuracies in information provided on the platform.
• Unauthorized access to a user's account resulting from the user's own negligence.

City66's maximum total liability to any user shall not exceed the total deposits made by that user in the 12 months preceding the claim.

11Responsible Gaming

City66 places great importance on the health and well-being of our players. We provide a range of self-management tools accessible from your account settings, including deposit limits, loss limits, session time limits, and self-exclusion options.

If you feel that your gaming habits may be becoming a problem, we encourage you to use these tools or contact our support team for assistance. For more information, visit the Responsible Gaming ours.

12Applicable Law

These terms and conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with these terms or the use of the city66 platform shall be resolved through a mutually agreed arbitration process before any legal action is taken.

If any provision of these terms is found to be invalid or unenforceable by a competent court, that provision shall be removed and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these terms and conditions, you may contact the city66 customer support team through the official channels available within our platform.